1. Who we are
Cynamon is operated by Cynamon Health Tecnologia Ltda. ("Cynamon", "we"), headquartered in São Paulo, SP, Brazil. These Terms govern access to and use of the Cynamon app, the cynamon.com.br and cynamonapp.com websites, and all related services (collectively, the "Service").
2. Acceptance
By creating an account, installing the app, or using the Service, you confirm that you have read, understood, and agreed to these Terms and to our Privacy Policy. If you disagree with any part, do not use the Service.
3. Definitions
- User / You: the individual who creates an account and uses the Service.
- User Content: everything you log in the app, notes, cycle dates, symptoms, photos, chats with Cyna.
- Cyna: the AI-powered companion inside the app.
4. Capacity and account creation
The Service is intended for people aged 13 or older. Users between 13 and 17 may only use Cynamon with the specific and prominent consent of at least one parent or legal guardian, as required by Art. 14 of the LGPD. By registering, you confirm that the information you provide is true, accurate, and up-to-date, and that you have the legal capacity to enter into this contract (Brazilian Civil Code, Arts. 3 and 5). Account creation and use of Cynamon are free of charge and do not require a credit card.
5. Your account
- You are responsible for keeping your credentials confidential and enabling multi-factor authentication when available.
- You must notify us immediately of any unauthorized use of your account at cynamonapp@gmail.com.
- You may not share your account or create an account on behalf of another person without valid authorization.
6. Acceptable use
By using Cynamon, you agree not to:
- Use the Service for unlawful, fraudulent, or rights-infringing activities.
- Try to access other users' data or restricted areas of the platform.
- Reverse engineer, decompile, mass-scrape, or create derivative works without authorization.
- Insert viruses, malware, or content that compromises the Service's security.
- Use the Service to send spam, abusive messages, or hate speech.
- Circumvent technical limits or usage controls.
7. Health content, important notice
8. User Content
You own the data you log in the app. By using Cynamon, you grant us a worldwide, royalty-free, limited, non-exclusive license to store, display, and process your User Content solely to run and improve the Service for you. The license ends when you delete the content or the account, subject to the legal retention periods described in the Privacy Policy.
You are responsible for the legality of what you log. You may not upload third-party content without authorization or content that violates copyright, image rights, or the privacy of others.
9. Account termination
You can delete your account at any time under Account › Privacy or by emailing cynamonapp@gmail.com. Because the Service is free of charge, there are no payments to refund. Account deletion erases your data according to the timelines described in the Privacy Policy.
10. Suspension and termination by Cynamon
We may suspend or terminate access to the Service, in whole or in part, with prior notice whenever possible, in case of: (i) breach of these Terms; (ii) fraudulent or illegal activity; (iii) court order or directive from a competent authority; or (iv) discontinuation of the Service, in which case, with at least 30 days' notice and a data export option available.
11. Intellectual property
The brand, logo, software, design, code, text, Cyna knowledge base, and other Service elements belong exclusively to Cynamon Health Tecnologia Ltda. or its licensors and are protected by Brazilian Laws 9.279/1996 (Industrial Property Law), 9.609/1998 (Software Law), 9.610/1998 (Copyright Law), and international treaties. These Terms do not transfer any intellectual property rights to you beyond the limited license to use the app.
12. Availability and changes
We strive to keep the Service available 24/7, but scheduled maintenance, updates, or force majeure may cause downtime. We may add, modify, or discontinue features at any time. Material changes are communicated in-app or by email.
13. Limitation of liability
To the fullest extent permitted by Brazilian law, Cynamon is not liable for indirect damages, lost profits, or lost opportunities arising from the use or unavailability of the Service, or from clinical decisions made based on the app without professional support. This limitation does not affect rights guaranteed by the Consumer Code (CDC) for users qualified as consumers.
14. Indemnification
You agree to hold Cynamon, its affiliates, and staff harmless from claims, losses, or expenses (including reasonable attorneys' fees) arising from your misuse of the Service, breach of these Terms, or violation of third-party rights through your User Content.
15. Privacy and data protection
Personal data processing follows our Privacy Policy, which is part of these Terms, and Brazilian Law 13.709/2018 (LGPD). In case of conflict on privacy matters, the Privacy Policy prevails.
16. Internet Civil Framework and access logs
In compliance with Brazilian Law 12.965/2014 (Internet Civil Framework), we keep connection and application access logs for the legal period of 6 months. These logs are only shared upon a court order or a valid request from a competent authority.
17. Changes to these Terms
We may update these Terms to reflect Service changes or legal updates. Material changes are communicated at least 30 days in advance by email and in-app. Continued use of the Service after the effective date indicates acceptance of the updated Terms.
18. Governing law and venue
These Terms are governed by the laws of the Federative Republic of Brazil. Any disputes will be resolved in the consumer's domicile court (CDC, Art. 101, I) or, alternatively, in the São Paulo, SP judicial district.
19. General provisions
- The invalidity of any clause does not affect the remaining ones.
- Failure to enforce an obligation does not waive the right to do so.
- You may not assign these Terms without authorization. Cynamon may assign them in case of corporate reorganization.
20. Contact
Questions, reports, or requests? Email cynamonapp@gmail.com or use our contact form. Cynamon Health Tecnologia Ltda., São Paulo, SP, Brazil.